Hearing Aid App Not Working: Quick Fixes
- Hearing Solutions
- Mar 28
- 4 min read
Updated: Mar 29
Is the Signia app not connecting, crashing, or not controlling your hearing aids? Most app issues have simple fixes. This guide walks you through the solutions.
Expert help at Professional Hearing Solutions in Islamabad and Rawalpindi. Call 0332-5014111.
Common App Problems and Quick Fixes
Problem | Quick Fix |
App cannot find hearing aids | Restart hearing aids (open/close battery door), restart phone, ensure Bluetooth is ON |
App crashes on opening | Update app to latest version, restart phone, reinstall if needed |
App connected but no control | Close app completely, reopen, check hearing aid firmware |
Volume slider not responding | Restart hearing aids, check if manual volume is locked by audiologist |
Programs not switching | Restart app, check if programs are enabled in hearing aid settings |
Remote support not working | Ensure internet connection is active, update app |
Step-by-Step Troubleshooting
Check that your phone's Bluetooth is turned ON
Check that Location Services are enabled (required on Android for Bluetooth)
Restart your hearing aids — open and close battery door, or briefly place in charger
Force-close the Signia app completely (do not just minimize)
Reopen the app — it should reconnect automatically
If still not working: go to phone Settings > Bluetooth > forget the hearing aids
Re-pair hearing aids through phone Bluetooth settings first
Then open the Signia app — it should detect the re-paired hearing aids
If all else fails: uninstall the Signia app, restart phone, reinstall from App Store/Play Store
Android-Specific Issues
Location permission MUST be granted for the app — without it, Bluetooth scanning fails
Battery optimization may kill the app in background — exempt Signia app from battery optimization
Some phone brands (Xiaomi, Oppo, Vivo) have aggressive app killers — whitelist the Signia app
Clear app cache: Settings > Apps > Signia > Storage > Clear Cache
iPhone-Specific Issues
Check Settings > Accessibility > Hearing Devices — hearing aids should appear here
Toggle Bluetooth off and on in Settings (not just Control Center)
Reset network settings if persistent issues: Settings > General > Reset > Reset Network Settings
Ensure iOS is updated to the latest version
Common Hearing Aid Problems and Solutions
Problem | Possible Cause | DIY Fix | Need Professional Help? |
No sound | Dead battery, blocked tube, turned off | Replace battery, clean tube, check switch | If still no sound after cleaning |
Weak sound | Low battery, wax in tube, wrong setting | Replace battery, clean wax guard | If volume stays low |
Whistling/feedback | Poor fit, wax buildup, high volume | Reinsert properly, lower volume | If feedback persists |
Muffled sound | Moisture, wax blockage, mic blocked | Dry with dehumidifier, clean mic port | If muffled after cleaning |
Intermittent sound | Loose battery, corroded contacts | Clean battery contacts, reseat battery | If cutting continues |
Distorted sound | Damaged receiver, programming issue | Try fresh battery | Yes — needs professional check |
Daily Hearing Aid Care Routine
Morning: Wipe hearing aids with a soft dry cloth before inserting. Check for visible wax or debris in the sound outlet.
During the day: Avoid exposing hearing aids to extreme heat, water, or hairspray. Remove before showering or swimming.
Evening: Remove hearing aids, open battery door (or place in charger for rechargeable). Wipe clean and place in dehumidifier box overnight.
Weekly: Clean wax guard/filter. Use the cleaning brush provided with your hearing aid to clear microphone and receiver ports.
Every 3-6 months: Visit Professional Hearing Solutions for professional deep cleaning, tube replacement, and performance check.
When to Seek Professional Help
Sound quality has changed significantly despite cleaning and fresh batteries
Physical damage visible (cracked casing, broken tube, missing parts)
Persistent feedback or whistling that reinsertion does not fix
Hearing aid falls out frequently — may need new ear mould or refitting
Your hearing has changed — an updated audiogram and reprogramming may be needed
Get Professional Help
If you cannot resolve the issue at home, bring your hearing aids to Professional Hearing Solutions for expert diagnosis and repair. Our audiologists handle all Signia models and most other brands. Call 0332-5014111 for assistance.
Frequently Asked Questions
Q1: Why does the app keep disconnecting?
Usually phone battery optimization killing the app in the background. Exempt the Signia app from battery optimization in phone settings.
Q2: Do I need the app to use hearing aids?
No. Hearing aids work independently. The app adds convenience: volume control, program switching, and Find My Hearing Aid. But hearing aids function fully without it.
Q3: The app says 'firmware update available'. Should I update?
Yes. Firmware updates often fix connectivity issues and add features. Follow the in-app instructions — keep hearing aids close to the phone during update.
Q4: Can my audiologist fix app issues remotely?
Signia supports remote adjustments. Contact Professional Hearing Solutions to set up a remote session if you cannot visit in person.
Q5: Where can I get app setup help?
Professional Hearing Solutions. We set up and troubleshoot the Signia app. Call 0332-5014111.
Visit Professional Hearing Solutions
Islamabad Branch: Office B-9, Muhammad Gulistan Khan Plaza 82 East, Besides Tehzeeb Bakers, Fazl-ul-Haq Road, Blue Area, Islamabad, Pakistan
Google Maps: View Islamabad Location on Map
Rawalpindi Branch: Office 5/6, Ground Floor, Siraj Plaza, Opposite Rasheed Nursing Home, Adjacent Gulzari Optics, Saidpur Road, Rawalpindi
Google Maps: View Rawalpindi Location on Map
Phone/WhatsApp: 0332-5014111
Website: www.professionalhearingsolution.com
Conclusion
Most Signia app issues are fixed by restarting devices and ensuring Bluetooth/Location permissions. For persistent problems, visit Professional Hearing Solutions. Call 0332-5014111.
